Payment Policy

Last Updated: 8 November 2026

This Payment Policy explains how payments are handled when you place an order through CARVANTA at carvanta.shop.

By completing a purchase through our website, you agree to the payment terms outlined below.

1. Accepted Payment Methods

We accept secure payment methods displayed as available during checkout.

Depending on your device, location, and payment provider availability, these may include:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Klarna

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

Only payment methods actually displayed and available at checkout can be used to complete an order.

2. Currency

All prices on our website are displayed in British Pounds Sterling (GBP £) unless otherwise clearly stated.

The total amount payable, including any applicable delivery charges and other costs, will be displayed before you complete your purchase.

3. Secure Payment Processing

Payments are processed through secure third-party payment service providers.

CARVANTA does not directly store your complete payment card details on our servers when payments are processed through third-party payment providers.

Your payment information is handled by the payment provider selected during checkout in accordance with its applicable security and privacy practices.

4. Payment Authorisation

Payment must be successfully authorised before an order can be processed.

Transactions may be subject to verification and fraud-prevention checks.

A payment may be declined or an order may not be processed if:

  • Your card issuer declines the transaction

  • Payment cannot be authorised

  • Incorrect billing information is provided

  • The payment provider cannot verify the transaction

  • The transaction appears fraudulent or unauthorised

  • Additional verification required by the payment provider is not completed

If your payment is declined, please contact your bank or payment provider or try another payment method available at checkout.

5. When Payment Is Taken

Payment processing takes place as part of the checkout and order process.

The applicable amount will be clearly displayed before you submit your order.

After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.

6. Order Confirmation

Receiving an initial order confirmation does not necessarily mean that your order has been finally accepted or dispatched.

We may contact you or cancel an order where reasonably necessary because of:

  • Payment verification issues

  • Product unavailability

  • Material pricing or product information errors

  • Suspected fraudulent activity

  • Incorrect or incomplete order information

If we cancel an order after payment has been collected, any refund due will be processed to the appropriate payment method.

7. Payment Errors

We aim to ensure that prices and payment information displayed on our website are accurate.

If we discover a material pricing or payment error affecting an order, we may contact you before processing the order to explain the issue and provide the available options.

We will not use pricing errors or these terms to restrict rights provided to consumers under applicable UK law.

8. Failed or Declined Payments

If your payment fails or is declined, your order may not be completed.

Payment failures may occur for reasons including:

  • Insufficient funds

  • Incorrect payment details

  • Bank or card issuer restrictions

  • Security verification failures

  • Payment provider restrictions

For security reasons, we may not have access to the specific reason your bank or payment provider declined a transaction.

9. Refunds

Eligible refunds are handled according to our Return & Refund Policy and applicable UK consumer law.

Approved refunds will normally be returned to the original payment method used for the purchase.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

10. Payment Security & Fraud Prevention

We may use reasonable security and fraud-prevention measures to protect our customers and our business.

Where a transaction appears suspicious or unauthorised, we may conduct additional checks, request further information, delay processing, or cancel the affected order where reasonably necessary.

11. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, website, business practices, or applicable requirements.

The latest version will be published on this page with an updated "Last Updated" date.

12. Contact Information

If you have any questions regarding payments or an order, please contact us:

CARVANTA

Address:
6 Hares Terrace
Leeds
LS8 4LN
United Kingdom

Phone:
+44 7473 946184

Email:
support@carvanta.shop

Website:
carvanta.shop

CARVANTA® – DRIVE BETTER. CARE BETTER.