Returns & Refund Policy
Last Updated: 8 November 2026
At CARVANTA, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.
We are committed to providing a clear and fair returns process while respecting your statutory rights under applicable UK consumer protection legislation.
1. 30-Day Return Period
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return under our additional 30-day policy, your item should generally be:
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In the same condition that you received it
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Unused and undamaged
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In its original packaging where possible
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Complete with any accessories, components, or documentation supplied with the product
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Accompanied by proof of purchase or your order number
Please contact us before returning an item so that we can provide the appropriate return instructions.
Your statutory cancellation rights remain unaffected. For most online purchases, UK consumers have 14 days after receiving their goods to notify the retailer that they wish to cancel. They generally have a further 14 days to return the goods.
During this statutory cancellation period, customers may handle goods as reasonably necessary to establish their nature, characteristics, and functioning. A deduction may be permitted where handling goes beyond what would reasonably be allowed in a shop.
2. How to Start a Return
To request a return, please contact our customer support team:
Email: support@carvanta.shop
Please include the following information:
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Your order number
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Your full name
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The product you wish to return
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The reason for your return
If your return request is accepted, we will provide instructions explaining how and where to return your item.
Please do not send products to us without first contacting our customer support team.
3. Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, faulty, defective, or different from what you ordered, please contact us as soon as possible so that we can investigate and provide an appropriate solution.
When contacting us, please provide:
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Your order number
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A description of the issue
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Clear photographs of the product, where possible
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Photographs of the packaging, where relevant
Where an item is confirmed to be faulty, damaged on arrival, or incorrectly supplied, we will handle the matter in accordance with applicable UK consumer law.
Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, or refund.
We will not require original packaging or photographs as a condition for exercising statutory rights where the law does not permit such a requirement.
4. Non-Returnable Items
Certain products may not be eligible for return where an applicable legal exception applies, including:
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Custom-made or personalised products
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Products sealed for health or hygiene reasons where the seal has been broken and the legal exception applies
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Perishable goods
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Certain hazardous materials or flammable products where applicable
Please contact us if you are unsure whether a particular item can be returned.
Nothing in this section limits your statutory rights regarding faulty, damaged, defective, or misdescribed goods.
5. Exchanges
If you would like a different product, colour, or available option, please contact our customer support team.
Where appropriate, the simplest process may be to return the original item and place a new order for the required product once the return has been arranged.
All exchanges are subject to product availability.
6. Refunds
Once your returned item has been received and inspected, we will notify you about the status of your refund.
If the refund is approved, it will generally be issued to your original payment method.
For eligible statutory cancellations:
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The refund will include the purchase price.
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The original standard delivery charge will also be refunded where required by law.
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Additional charges for upgraded delivery options do not have to be refunded beyond the cost of standard delivery.
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Refunds will be processed within the applicable legal timeframe, generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.
For other returns under our additional 30-day policy, approved refunds will be processed after the returned item has been received and inspected.
Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.
7. Return Shipping Costs
For change-of-mind returns under our 30-day return policy, customers are generally responsible for the cost of returning the item, provided this responsibility has been clearly communicated before purchase and applicable law permits it.
If an item is confirmed to be faulty, damaged on arrival, or incorrectly supplied, we will provide an appropriate return solution and cover reasonable return costs where required by law.
We recommend using a tracked shipping service when returning products so that the shipment can be monitored.
8. Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before dispatch, although this may not always be possible once processing has started.
If your order has already been dispatched, you may still have cancellation and return rights in accordance with this policy and applicable UK consumer law.
For most eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days after receiving their goods, without providing a reason, subject to applicable legal exceptions.
After notifying us of cancellation, customers generally have a further 14 days to return the goods.
9. Contact Information
If you have questions about a return, refund, cancellation, damaged item, or this policy, please contact our customer support team.
CARVANTA
Address:
6 Hares Terrace
Leeds
LS8 4LN
United Kingdom
Phone:
+44 7473 946184
Email:
support@carvanta.shop
Website:
carvanta.shop
We aim to provide clear communication and helpful support throughout your shopping experience.
CARVANTA® – DRIVE BETTER. CARE BETTER.