Terms of Service

Last Updated: 8 November 2026

This website is operated by CARVANTA. Throughout the site, the terms "we", "us", and "our" refer to CARVANTA.

By accessing our website, using our services, or purchasing products from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a contract or have the appropriate permission to use this website and make purchases.

You must not use our website, products, or services for any illegal, fraudulent, or unauthorised purpose.

You must not violate any applicable laws or regulations when using our website.

2. General Conditions

We reserve the right to refuse or restrict service where reasonably necessary, including in cases involving suspected fraud, misuse, security risks, or violations of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our website or services without our prior written permission, except where permitted by law.

3. Accuracy of Information

We aim to ensure that information displayed on our website is accurate, clear, and up to date.

However, occasional errors may occur in product descriptions, specifications, pricing, availability, or other website content.

Where we identify an error that materially affects an order, we will take reasonable steps to inform the customer and provide an appropriate solution.

4. Products and Availability

All products displayed on our website are subject to availability.

We make reasonable efforts to display product descriptions, specifications, colours, dimensions, and images as accurately as possible.

Actual appearance may vary slightly depending on factors such as screen settings or manufacturing variations.

We may update our product range or discontinue products where appropriate.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate option, which may include an alternative where agreed or a refund.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

After placing an order, you may receive an acknowledgement confirming that we have received your order.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Payment cannot be authorised

  • Incorrect pricing or product information has been displayed

  • We reasonably suspect fraudulent or unauthorised activity

  • Shipping restrictions prevent us from fulfilling the order

If we cancel an order after payment has been taken, any amount due back to you will be refunded to the appropriate payment method.

6. Pricing and Payment

Product prices are displayed on our website in GBP (£).

The total amount payable, including applicable delivery charges and other costs, will be displayed before you complete your purchase.

We may update product prices from time to time. Price changes will not normally affect orders that have already been accepted, except where permitted by law.

Payments are processed through the payment methods displayed during checkout.

Customers will be given the opportunity to review applicable prices, delivery options, delivery charges, and the total payable amount before completing an order.

7. Shipping & Delivery

Available shipping methods, estimated delivery times, and applicable delivery charges are provided through our website and during checkout.

We currently deliver within the United Kingdom only, subject to any delivery restrictions stated on our website.

Our current delivery options are:

  • Economy Shipping: 6–9 business days — FREE

  • Standard Shipping: 4–5 business days — £30.00 GBP

Orders are normally processed and dispatched within 1–3 business days after successful payment.

Estimated delivery dates are estimates rather than guarantees unless expressly agreed otherwise.

We will take reasonable steps to fulfil orders within the applicable delivery timeframe and in accordance with applicable UK consumer law.

Please review our Shipping Policy for additional information.

8. Returns, Cancellations & Refunds

Returns, cancellations, and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer law.

Our additional returns policy provides eligible customers with a 30-day return period.

Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded.

For qualifying distance purchases, UK consumers generally have a statutory right to notify the seller of cancellation within 14 days after receiving the goods, subject to applicable legal exceptions.

Please review our Return & Refund Policy for further information about eligibility, return procedures, and refunds.

9. Third-Party Services

We may use trusted third-party service providers to support the operation of our online store, including payment processors, delivery providers, hosting services, and other technology providers.

These providers may process information or provide services according to their own applicable terms and privacy practices.

Nothing in this section excludes or limits any responsibility that cannot legally be excluded under applicable consumer law.

10. Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and share personal information.

11. Intellectual Property

Unless otherwise stated, the content of this website, including our original text, graphics, branding, logos, layout, and other materials, is owned by or licensed to CARVANTA and is protected by applicable intellectual property laws.

You may use our website for personal and non-commercial purposes.

You must not reproduce or commercially exploit protected website content without appropriate permission.

12. Prohibited Uses

You must not use this website:

  • For unlawful or fraudulent activities

  • To violate applicable laws or regulations

  • To transmit malware, viruses, or harmful code

  • To attempt unauthorised access to our website, systems, or accounts

  • To interfere with website security or functionality

  • To collect personal information about others unlawfully

  • To impersonate another person or organisation

  • To engage in activity intended to disrupt or damage our services

We may restrict access where we reasonably believe these Terms have been violated.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability or consumer rights that cannot be excluded under applicable UK law.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

Changes will not retrospectively remove rights that you have under an existing contract where doing so would be unlawful.

15. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to customers under applicable law.

Nothing in these Terms prevents a consumer from relying on any mandatory legal rights available to them.

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