Privacy Policy

Last updated: 8 November 2026

This Privacy Policy explains how CARVANTA collects, uses, stores, and protects your personal information when you visit our website, place an order, create an account, or contact us.

We are committed to handling your personal information responsibly, transparently, and in accordance with applicable UK data protection and privacy laws.

1. Who We Are

Business Name: CARVANTA
Website: carvanta.shop
Address: 6 Hares Terrace, Leeds, LS8 4LN, United Kingdom
Email: support@carvanta.shop
Phone: +44 7473 946184

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order and purchase information

  • Payment and transaction confirmation

  • Account information, where applicable

  • Messages sent through our contact forms or email

  • IP address

  • Browser and device information

  • Website activity and pages visited

  • Cookie and similar technology information

We do not directly store your complete payment card details when payments are handled by third-party payment providers.

3. How We Use Your Information

We may use your personal information to:

  • Process and manage your orders

  • Process payments and transaction confirmations

  • Arrange and manage delivery

  • Provide order and shipping updates

  • Respond to customer enquiries

  • Provide customer support

  • Handle cancellations, returns, and refunds

  • Maintain and improve our website

  • Prevent fraud, misuse, and security incidents

  • Maintain appropriate business and transaction records

  • Comply with applicable legal, regulatory, accounting, and tax obligations

  • Send marketing communications where you have provided consent or where otherwise permitted by law

4. Lawful Basis for Processing

Where required under UK data protection law, we process personal information using an appropriate lawful basis.

Depending on the circumstances, this may include:

  • Contract: Where processing is necessary to process your order or provide services you have requested.

  • Legal Obligation: Where processing is necessary to comply with applicable laws and regulations.

  • Legitimate Interests: Where processing is reasonably necessary to operate, protect, and improve our business, provided those interests do not override your rights.

  • Consent: Where you have specifically agreed to certain processing activities.

5. Payment Information

Payments made through our website are processed by third-party payment service providers.

These providers may collect and process the information necessary to authorise and complete your transaction in accordance with their own privacy and security practices.

**CARVANTA does not directly store complete payment card details on our servers when payments are processed by third-party providers.